Terms of Use

01 Acceptance of Terms

These Terms of Use (“Terms”) are a binding agreement between you and DigiFlow LLC, 240 Kent Ave, Brooklyn, NY 11249, United States (“Obzervi,” “we,” “us,” or “our”). By downloading, installing, activating, or using the Obzervi plugin, or by using the obzervi.com website, you agree to these Terms. If you do not agree, do not use the plugin or the website.

Your use of the Website is also governed by our Privacy Policy and the cookie preferences you choose on the Website.

02 Definitions

• Plugin — the Obzervi WordPress plugin software, in its free and paid editions.
• Services — hosted features we provide, such as AI Analysis, Cloud Backup, licensing, and updates.
• Website — obzervi.com and its subdomains.
• You — the individual or entity installing or using the Plugin or Website.

03 License & the Software

The Plugin's PHP code is licensed under the GNU General Public License (GPL), consistent with WordPress. These Terms additionally govern your purchase of paid editions, your use of our Services, support, and updates, and your use of the Website.

Subject to these Terms and your active license, we grant you a non-exclusive, non-transferable right to install and use the Plugin on the number of sites permitted by your plan (Free: unlimited self-installs of the free edition; Pro: 1 site; Business: up to 5 sites).

04 Accounts & Licensing

Paid editions require a license issued through our licensing and checkout provider, Freemius, Inc. You are responsible for maintaining the confidentiality of your license key and account credentials and for all activity under them. License keys may not be shared, resold, or used beyond the seat count of your plan.

05 Payment, Renewals & Refunds

• Paid plans are billed annually through Freemius in U.S. dollars.
• Subscriptions renew automatically each term unless cancelled before the renewal date. You can cancel anytime from your Freemius account.
• We offer a 14-day money-back guarantee on new paid purchases. Requests made within 14 days of purchase are eligible for a full refund.
• Taxes may apply based on your location and are handled at checkout.

06 Premium Features & Services

Certain features — including AI Analysis, Cloud Backup, extended retention, and advanced security — require an active paid license and may rely on third-party providers. Availability of these Services depends on a valid license and may change as the product evolves. AI Analysis sends activity summaries to third-party AI providers (Anthropic and/or OpenAI) only when you trigger it; see our Privacy Policy.

07 Acceptable Use

You agree not to:

• Use the Plugin or Services for any unlawful purpose or to violate others' privacy or rights.
• Resell, sublicense, or redistribute paid license keys or Services.
• Circumvent licensing, usage limits, or security measures.
• Interfere with, overload, or attempt to gain unauthorized access to our Services or infrastructure.
• Use the Plugin to collect or process data you are not legally permitted to handle.

08 Intellectual Property

Except for the GPL-licensed code, all other materials — including the Obzervi name, logo, branding, website content, and Services — are owned by DigiFlow LLC and protected by intellectual-property laws. Nothing in these Terms grants you rights to our trademarks without prior written permission.

09 Third-Party Services

The Plugin and Website integrate third-party services, including Freemius (licensing/payments), Anthropic and OpenAI (AI Analysis), Google Tag Manager, Google Analytics, Microsoft Clarity, and optional Slack/Telegram/email notifications you configure. Website analytics tools are used according to your cookie preferences. Your use of those services is subject to their own terms and policies, and we are not responsible for them.

10 Updates & Support

Active licenses include software updates and support for the license period. We may modify, add, or remove features over time. Support is provided on a reasonable-effort basis through the channels described on our Contact page and Help Center.

11 Disclaimer of Warranties

The Plugin and Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Plugin will be uninterrupted, error-free, or that it will detect or prevent every security threat. Obzervi is a monitoring and logging tool and is not a substitute for a complete security program, backups, or professional advice.

12 Limitation of Liability

To the maximum extent permitted by law, DigiFlow LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill, arising from your use of the Plugin or Services. Our total liability for any claim will not exceed the amount you paid us for the Plugin in the twelve (12) months before the claim.

13 Indemnification

You agree to indemnify and hold DigiFlow LLC harmless from any claims, damages, or expenses arising from your misuse of the Plugin or Services, your violation of these Terms, or your violation of any law or third-party right.

14 Termination

You may stop using the Plugin and deactivate it at any time. We may suspend or terminate your license or access to Services if you breach these Terms. On termination, the rights granted to you end, though logs already stored in your own WordPress database remain under your control.

15 Changes to These Terms

We may update these Terms as the product or law changes. We will revise the “Last updated” date above and, for material changes, provide more prominent notice. Continued use after changes means you accept the updated Terms.

16 Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in New York for any dispute not subject to arbitration or small-claims resolution.

17 Contact Us

• Contact page: Send us a message
• Email: contact@obzervi.com
• Operator: DigiFlow LLC — digiflow.nyc
• Postal: DigiFlow LLC, 240 Kent Ave, Brooklyn, NY 11249, United States